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Screen Printing, Embroidery, Promotional Products & Apparel, Corporate Stores, & Printing |
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| Frequently Asked Questions |
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| Q |
Can I add to an order that I just placed online? |
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Yes, please contact Ideal Images at 888-596-1002 as soon as possible to add to your order. |
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| Q |
Can I combine my orders and have them shipped together? |
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Depending on when you place your orders we may be able to combine them. Please contact Ideal Images at 888-596-1002 as soon as possible to inquire about your order. |
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| Q |
Will I get an order confirmation? |
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Yes, you will receive an automated email confirmation once your have completed the order. |
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| Q |
How do I change my email address? |
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There are several ways you can do this. When you place your order your email address is provided under the ‘Billing Information’. You may change your address at this time. When logged into the ‘Online Supply Center, go to Services and select ‘Change Address Details’. You can change you email address as well as your phone number and billing address here. If you wish you can send an email to support@ideal-images.com or contact your customer service representative to do it for you. |
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| Q |
How long does it take to process my order? |
| A |
Please allow 24-48 business hours to process all in-stock items. Custom items will take approximately 10-15 business days to be shipped. Please remember to include UPS shipping time. For more information, please see the Shipping Information link below. |
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| Q |
What happens to my order if my credit card declines? |
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First of all, when you place your order online, the system will not allow you to complete the order if the credit card is invalid or declines. If you place an order which is a partial shipment and it declines when the second shipment is ready to deliver we will contact you for a new credit card. You will have 7 days to provide us with a valid credit card or your order will be cancelled. |
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How do I know that my order has been submitted? |
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Once an order has been placed you will receive an order number and an automated email confirmation. |
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How do I know my credit card information will be secure if I place an order online? |
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Your privacy is very important to us, and we take great measures to protect it. Our website will encrypt your credit card number before it travels over the Internet. Placing an order online at our website is just as safe as giving your credit card number over the phone. |
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"You have certainly elevated the level of service, the level of selection and the level of professionalism our owners experience when getting supplies."
Paul Hogan
Founder & CEO
Home Instead Senior Care |
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"I only wish we had them as our partner earlier."
Andrew Rouillard
Vice President
Mutual of Omaha |
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"MidAmerican has enjoyed doing business with you, as you are well organized, prompt and efficient. It's a wonderful quality to have in the business world today."
David Sokol
Chairman
MidAmerican Energy Holdings Company |
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Where's My Stuff?
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Need Help?
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Shipping & Returns
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 Log
in to view all previous orders.
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